RealTransfer Angola

What is needed to be a Realtransfer customer?

Mandatory Documents / Information:

Original and valid identification document (National Identity Card or Residence);
Full Address;
Phone Number;
Profession.

You should also inform the beneficiary data:

Note: Required Copy Delivery of the Beneficiary Identification Document.

Brazil:

Full Name;
Date of Birth;
CPF Number (physical account) / CNPJ (legal account);
Full Address;
Phone Number;
Bank Name;
Agency Number;
Account Number and Type (Current / Savings).

Angola and Namibia:

Full Name, Full Address and Phone Number;

USA and Europe:

Full Name;
Full Address;
Phone Number;
Account Number (USA) or IBAN (Europe);
SWIFT;
ABA and Bank Name (for USA only).

Portugal:

Full Name;
Full Address;
Phone Number;
Bank Name;
IBAN.

Who can use the money transfer service at a RealTransfer branch?

Any national exchange resident, holder of national identity card and/or foreign exchange resident, holder of valid residence card, can transfer funds abroad in an expedited manner, whether it is to help family and friends, or for international business commitments. The process is simple, the sender must go to any location RealTransfer is available and provide a valid identification and other personal information, and give the information of the beneficiary.

How to make a remittance?

To make your money transfer you must have to:

Make your dealing e-mail to: marcacoes-ao@realtransfer.pt.

In the mail must also be indicated:

Customer Number;
Customer Full Name;
Mobile Number;
Branch where you want to make your transfer;
Desire Value.

Must wait for our confirmation, by e-mail, of your dialing.
Until then it must be on the waiting list.

Where can the funds be withdrawn?

The cash withdrawal can be made at any of the RealTransfer Portugal branches, at any Novacambios Portugal agent or at Casa Campião

What is the maximum amount of money that can be sent?

According to Notice nº. 6/2013 of April 2, the BNA, international remittances, by payer and by beneficiary, are subject to:

Monthly Limit of AOA 500,000.00 (five hundred thousand kwanza);
Annual Limit of AOA 2,000,000.00 (two million kwanza).

How does RealTransfer pay money transfers?

Brazil: Transfers are paid by deposit to account which may be credited to a checking or savings account.

Portugal: Transfers are paid to the branch and by bank transfer.

Angola: Transfers are paid at our branches.

USA and rest of Europe: Transfers are paid by bank transfer to the beneficiary’s account.

The payment of the money transfer shall be made in the local currency of the destination country.

What is RealTransfer not liable for?

RealTransfer is not liable for the following:

delays due to incorrect account data (incorrect or incomplete receiver’s name, incorrect number and/or type of account, bank or agency);
accounts subject to special conditions or restrictions;
suspended, cancelled or pending Natural Persons Register;
delays caused by strikes;
others: problems with telecommunications networks, computer systems, modems, terminal software, mains and Internet connection

Are refunds issued?

Upon the cancellation of an order by reason not attributable to RealTransfer, the customer shall be responsible for payment of commission and bank charges (if they exist).

What are the conditions for processing transfers?

RealTransfer reserves the right to deny transactions requested by customers if:

The customer does not submit the required documentation;
The customer does not submit the required documentation pursuant to the law and other anti-money laundering and terrorism financing legislation.

Where can transfer status be checked?

Our Customer Service Department can provide information on the status of you transaction. Just send us an e-mail: inforeal@realtransfer.pt.

What is the exchange rate?

The exchange rate can vary at any time, according to the world currency market. Therefore, we advise you to contact us by phone +244 222 445 661 or +244 912 313 244 for the current exchange rate.